Hi <b>{admin/merchant/user}</b>,
                    <br><br>You have received a new dispute reply from <b>{user}</b>.
                    <br><br><b><u><i>Here’s a brief overview of the reply:</i></u></b>
                    <br><br><b><u>Replied at</u></b> {created_at}
                    <br><br><b><u>Dispute ID:</u></b> {dispute_id}
                    <br><br><b><u>Transaction ID:</u></b> {transaction_id}
                    <br><br><b><u>Claimant:</u></b> {claimant}
                    <br><br><b><u>Defendant</u></b> {defendant}
                    <br><br><b><u>Subject:</u></b> {subject}
                    <br><br><b><u>Replied Message:</u></b> {message}
                    <br><br><b><u>Status:</u></b> {status}
                    <br><br>If you have any questions, please feel free to reply to this email.
                    <br><br>Regards,
                    <br><b>{soft_name}</b>