Hi <b>{admin/merchant}</b>,
                    <br><br>Dispute ID <b>#{dispute_id}</b> has been opened by <b>{claimant}</b>.
                    <br><br><b><u><i>Here’s a brief overview of the dispute:</i></u></b>
                    <br><br><b><u>Created at:</u></b> {created_at}
                    <br><br><b><u>Transaction ID:</u></b> {uuid}
                    <br><br><b><u>Claimant:</u></b> {claimant}
                    <br><br><b><u>Defendant:</u></b> {defendant}
                    <br><br><b><u>Dispute Subject:</u></b> {subject}
                    <br><br><b><u>Dispute description:</u></b> {description}
                    <br><br><b><u>Dispute Status:</u></b> {status}
                    <br><br>If you have any questions, please feel free to reply to this email.
                    <br><br>Regards,
                    <br><b>{soft_name}</b>