Hi {assignee/user},
                            <br><br>You have received a ticket reply.
                            <br><br><b><u><i>Here’s a brief overview of the reply:</i></u></b>
                            <br><br>This reply was initiated against ticket code #{ticket_code}.
                            <br><br><b><u>Assignee:</u></b> {assignee}
                            <br><br><b><u>Reply Message:</u></b> {message}
                            <br><br><b><u>Reply Status:</u></b> {status}
                            <br><br><b><u>Reply Priority Level:</u></b> {priority}
                            <br><br>If you have any questions, please feel free to reply to this email.
                            <br><br>Regards,
                            <br><b>{soft_name}</b>