Hi {admin/assignee/user},
                    <br><br>Ticket #{ticket_code} was {assigned/created} {to/for} you.
                    <br><br><b><u><i>Here’s a brief overview of the ticket:</i></u></b>
                    <br><br>Ticket #{ticket_code} was created at {created_at}.
                    <br><br><b><u>Assignee:</u></b> {assignee}
                    <br><br><b><u>User:</u></b> {user}
                    <br><br><b><u>Ticket Subject:</u></b> {subject}
                    <br><br><b><u>Ticket Message:</u></b> {message}
                    <br><br><b><u>Ticket Status:</u></b> {status}
                    <br><br><b><u>Ticket Priority Level:</u></b> {priority}
                    <br><br>If you have any questions, please feel free to reply to this email.
                    <br><br>Regards,
                    <br><b>{soft_name}</b>